A. There are many changes included in this new version of POZ Personals.
Rebuilding POZ Personals is an ongoing major project. Your patience is greatly appreciated as we work out any kinks on our new platform. We look forward to your feedback. Please email any comments with as much detail as possible on any issues you encounter to email@example.com.
The new site is responsive, making the site much more accessible on mobile and tablet devices.
The text along the top of the page that reads "POZ PERSONALS - MY ACCOUNT" takes you back to the Dashboard from every page on the site.
On mobile and tablet devices, the menu is one click away for easy access.
One email address per account for all new accounts created going forward. Those with multiple accounts using a single email address on our old platform have been grandfathered.
Search results are listed by distance in miles for all members. Please be sure your city, state/province and zip/postal code information is accurate so other members find you in their searches.
You can now change/edit your user name.
During roll out of the new POZ Personals, we are limiting new signups to these countries:
Enhanced image editing and cropping tools.
New options to manage your messages like the ability to select all.
Updated dashboard to help better track your account activity.
Catch of the Day has returned. You will see an option when adding/editing photos to submit an image for consideration. This feature highlights select members throughout POZ Personals and will be added to the main POZ.com site shortly.
Q: How do I register?
A: Registration for POZ Personals is easy, free—and required. Click here to get started with building your profile.
Q: Is POZ Personals completely free?
A: Yes, the basic POZ Personals service is completely free.
Q: On the sign-up page, I can't find the year I was born.
Q: What is included in the new premium membership level?
A: The premium membership level currently includes the following services:
See all the footprints left on your profile
Save your favorite searches for one-click reuse every time you log in
New member alert service. Get daily emails containing new members that match your saved searches
Control who will find you in searches with Search Blocker
See users who have signed in in the past 24 hours
No need to complete Captchas to send messages and flirts
Your profile will appear at the top of all appropriate searches
Unlimited message and flirt sending
Add unlimited photos
Search premium accounts only
Search online users only
Receive messages from premium accounts only
Q: What does the premium membership cost?
A: The current POZ Personals premium membership options are:
1 month $9.99
3 months $19.99
6 months $29.99
12 months $49.99
Q: What does 'recurring' mean?
A: Your POZ Personals premium membership will automatically renew for periods of the same duration as the originally selected term until such a time as you cancel the membership.
Q: How do I cancel my premium membership?
A: There are currently two options for canceling your premium membership. On the Personals Menu select Edit Premium Info and follow the directions. Or you can send an email to firstname.lastname@example.org with your POZ Personals username and a request to cancel your premium membership. Please note after you cancel, you'll enjoy membership benefits until the end of your then-current membership term; your membership won't be renewed after that term expires. However, you won't be eligible for a prorated refund of any portion of the membership fees paid for the then-current membership period.
Username and password
Q: I forgot my username or password?
A: Please click here and type in either your username OR the email address you signed up with. We'll send you a reminder.
Q: How do I change my username?
A: Now you can change your username by choosing Manage Profile from your Personals Menu and choose "Account", then change your username and click "update".
Q: How do I change my password?
A: Log in to your account and choose Manage Profile from the Personals Menu in the top right corner of your screen, choose "Account" and change your password — then update your changes.
Q: Why isn't my photo showing up in my profile?
A: Your photo must be less than 10MB in size and in the "JPG, PNG or GIF" format in order to upload onto POZ Personals. If you have all that right, click on Manage Profile on the right side of your screen, choose Photo and try again.
Q: How can I remove a photo from my profile?
A: Click on Manage Profile on the right side of your screen, choose Photo and remove the photo.
Q. How do I make sure nobody knows my email address?
A. The only way other members can find out your email address is if you choose to give it to them yourself.
Q. How does POZ Personals protect my privacy?
Q. How can I stop somebody from sending me POZ Personals messages and flirts?
A. If you want to stop receiving messages from another member but they keep sending them, click on "block this user" on one of their messages to you. This will also stop them from appearing in any of your search results.
Q. How do I report another member who is abusive or harassing?
A. Send an email to email@example.com with the member's username and a detailed description of your experience. We will investigate the issue and take appropriate action.
Q: What if I am offended by text or pictures in someone else's profile?
A: Please send a detailed description of the material you find offensive to firstname.lastname@example.org. Depending on the issue and how many members submit complaints, we may ask the member to change the content.
Avoid scammers and spammers
Q: How do I avoid getting duped by scammers?
A: Trust your instincts! If it doesn't seem right, it probably isn't. Any POZ Personals member who is asking you for money is either a scammer or is simply violating POZ Personals rules on soliciting. NEVER give out personal information such as Social Security numbers, bank account numbers, credit card account numbers, etc. Report all scammers to email@example.com. Make sure you include their username and any messages they sent to you. We need your help to catch them!
Q: What can I do to stop scammers and spammers from contacting me?
A: We are constantly adding behind the scenes scam and spam controls to help catch them before they start contacting members. For those we miss, we offer the following individual controls you can use to stop scams and spam.
In your Personals Menu, click on Manage Profile and choose "setting": "Require CAPTCHA for members sending me new messages." Choose "yes" then submit. Members trying to send you a message will have to first enter text for verification.
To block a specific member from sending you messages or flirts, click the "hide/ block" button found on any message or flirt you have received. This will also stop them from appearing in any of your search results.
To report a member sending inappropriate messages, please click the "report" button on any inappropriate message you have received. We will investigate and close the account promptly, if appropriate.
For Premium members only: In your Personals Menu click on Manage Profile and choose "Setting": "Accept communications ONLY from premium members." Choose "yes" then submit. Only premium members will be able to send you messages.
Q: I can't log in! I got a message saying: "I am sorry, we cannot find your info. Please contact us."
A: Make sure you've typed in your username and password correctly. If you are sure you have it right, email us at firstname.lastname@example.org and describe exactly what happened. Make sure to include your POZ Personals username.
Catch of the day
Q: What is Catch of the Day?
A: Catch of the Day is a great way to get a little extra attention! We select certain member photos to appear in prominent spots throughout the site. To be considered for Catch of the Day, you can indicate which of your photos you would like considered during the upload process or go to Manage Profile - Photos and submit your choice at any time. Note it is also easy to remove yourself from consideration, just visit Manage Profile - Photos and choose "Cancel Catch of the Day." Note only one photo can be submited to Catch of the Day at a time.
Q: What's a Hot List?
A: A Hot List is a list of member profiles you happen to like and want to keep track of.
Q: How do I add someone to my Hot List?
A: Click on the "Add To Hot List" button on your search results or on the member's profile. The member will show up on your Hot List.
What, no action?!
Q. Why is no one sending me messages or flirts?
A. Did you add a photo? Photos dramatically improve your chances of getting a response. Also, the more information you provide in your profile, the better. Try working on your profile a little—and sending out your own messages and flirts!
Closing your account
Q. How do I hide my POZ Personals account?
A. To temporarily "hide" your account so that nobody can find your profile, please click on the Manage Profile button on your Personals Menu and choose "Setting": "Hide my account". Choose "yes" next to that question and submit. Click "no" to unhide your account.
Q. How do I cancel my POZ Personals account?
A. To permanently cancel your account, please click on the Manage Profile button in the Personals Menu and choose "Setting": "Cancel account: CAREFUL! Choosing yes here will permanently CANCEL your account". Choose "yes" next to that question and submit. Note this can't be undone. If you have a question about canceling your account, please email email@example.com. Make sure to include your POZ Personal's username.